Return Policy for DEEPBLUE SMARTHOUSE Kit Homes

At DEEPBLUE SMARTHOUSE, we are committed to delivering high-quality kit homes and ensuring customer satisfaction. Please read our return policy below to understand the terms and conditions for returns and exchanges.

1. General Return Policy

We take pride in our products and aim to meet your expectations. However, if you are not completely satisfied with your purchase, you may be eligible for a return or exchange under the following conditions:

• Return Timeframe: Returns must be requested within 30 days from the date of delivery.
• Eligibility for Return: The kit home components must be unused, in their original packaging, and in the same condition as when delivered. Partial or used kits are not eligible for returns.
• Non-Returnable Items: Custom-built homes or items that have been modified or specially ordered for a specific project are not eligible for return.

2. How to Request a Return

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team via email at care@deepbluehome.com within 30 days of receiving your kit home.
2. Provide Details: Include your order number, reason for the return, and any relevant photographs of the items.
3. Approval Process: Our team will assess the request and determine eligibility based on the product's condition. Once approved, we will provide you with a return authorization and instructions for sending the product back.

3. Return Shipping Costs

• Customer-Responsibility: The customer is responsible for the return shipping costs, unless the return is due to a defective or damaged product.
• Damage During Return: DEEPBLUE SMARTHOUSE is not responsible for any damage that occurs during the return shipping. Please ensure the product is carefully packaged before shipping it back.

4. Refund Process

Once the returned kit is received and inspected, we will process your refund:

• Refund Method: Refunds will be issued to the original payment method used for the purchase.
• Processing Time: Please allow up to 14 business days for the refund to be processed after we receive the returned items.
• Restocking Fees: A restocking fee of 10-20% of the total order may apply for returns that are not due to a defect or error on our part.

5. Damaged or Defective Items

If your kit home components arrive damaged or defective, please follow these steps:

• Report Damage: Notify us within 7 days of receiving your order. Include photographic evidence of the damage or defect, along with the original packaging.
• Replacement or Refund: We will offer a replacement of the damaged or defective parts at no extra cost, or issue a full refund if a replacement is not feasible.
• Shipping Costs: We will cover all shipping costs for returns or exchanges related to damaged or defective products.

6. Cancellation Policy

If you wish to cancel your order:

• Before Production: Orders can be canceled with a full refund prior to production. Please notify our customer service as soon as possible.
• After Production: Once the kit has been starting production, the return policy applies, and the customer is responsible for the full payment.

7. Exceptions

• Custom Orders: Custom-built homes or modifications cannot be returned or exchanged.
• Opened or Used Products: Items that have been used or opened are not eligible for return.

8. Contact Information

If you have any questions or concerns regarding returns or need assistance with your order, please contact us:

Email Address: care@deepbluehome.com
Website: www.deepbluehome.com

At DEEPBLUE SMARTHOUSE, we strive to offer the best quality kit homes and customer experience. Your satisfaction is our priority, and we are here to assist you every step of the way.

This policy provides clarity on returns, cancellations, and refunds while ensuring the company maintains fairness in its operations and satisfies customers in the event of issues.